FAQ
How do I order?
Ordering is simple - add the items you wish to purchase to your cart then checkout when finished.
What are your Payment Options?
At the moment, payments can be made on delivery via Cash / LINX. More options will be added soon
How long does delivery take?
Delivery can take between 1-3 working days. Delivery time estimates are displayed at checkout
What is your return/exchange policy?
Due to the personal nature of products sold via this website, we are unable to offer any exchanges on items regardless of their usage or seal status
The customer is required to cover the shipping cost associated with returning an item with the exception of if an incorrect item was sent
What is your warranty policy?
Warranty replacements are provided only for items that are damaged on arrival. We must be notified within 24hrs of delivery in order to honor any claim via courier.
Our Damaged on Arrival policy however does not extend to product packaging or orders shipped via TTPOST Couriers. While we understand how disappointing this may be, we will do our best to package your items as securely as possible in an effort to avoid any damages.